In order to respond to reports of problems, it is ESSENTIAL that this form be filled out. Please include the entire form in any subsequent correspondence as well as it saves considerable time in responding to your issues. Only the portion below the line: == START OF INFO == needs to be emailed with your report. Send the Tech Report to this email address: SWSupport@PimlicoSoftware.com At the start of the email itself, provide detailed description of problem. Fill in the information below, or the first response will simply be a request for you to fill it in. Any work you can do at your end to further isolate the problem will be a BIG help! If the problem involves any stability/program bug, etc. Please include ALL the RuntimeErrors.log files and the PimlicalAuditTrail.txt file from the Pimlical folder in the user path (See Help | About for user path). == START OF INFO == _____________________________________________ BUG DETAILS Program Name: Pimlical {Insert name of program} Program Version: V-0.1.97 {current version number of program - see HELP Menu: ABOUT} Reproducible: Y {Y-es or N-o} Previously reported: N {Y/N} ______________________________________________ USER INFORMATION Name: {Put your name here} Email: {Put your email address here - this is useful for later archiving} Computer Expertise: {Novice, Intermediate, Advanced, Expert/programmer} Experience with Pimlical: {New user, seasoned user, Expert/Power user} Registered User: {Y-es or N-o} ______________________________________________ SOFTWARE INFORMATION Java Version: 6.1_15 {from HELP | ABOUT dialog} Desktop: PC { PC, MAC, UNIX etc.) Desktop Software: Palm {MS Outlook, ACT, Ascend, Lotus Notes, etc.} Conduit Software: Palm {Intellisync, PocketMirror, DesktopToGo, EasySync, Palm, GroupSync}