Pimlico Software Technical Support

Pimlico Software Inc.

Awards

Advanced Calendar & PIM Software

for Desktop and Handheld Computers

Not heard back from us?

» Most inquiries are handled the same Day.

If you have not heard from us within 24 hours most likely your spam filters (or spam filters your ISP has in place) have deleted our response. If we know this happened, we will post about it, but often we have no way of knowing that you never got a response.

»Check our Invalid Email List.

If you have not heard back from us within 24 hours of submitting a query click on the Invalid Email List to see if we saw our email to you rejected by your mail server. Remember you will only be listed here if we get a rejection notice - not if your spam filters trap it out or block it. If you are not listed there, wait another 12 hours or so, and then resubmit your query.

How good is our Technical Support?

There is absolutely no doubt in my mind that Pimlico provides the best support of any Palm software provider. That may sound like hyperbole, but I think it's fact.
Steve T.

Many thanks, it worked immediately! Your service is outstanding : fast, friendly and efficient. You should give some lessons to the people from Microsoft.
Marc

YOU GUYS ROCK! Thank you SO much! Is there anywhere I can give you guys public Kudos?!? I have NEVER, NEVER, NEVER dealt with a company with such EXCELLENT customer support!
--Jason

You guys are the absolute best in this business. If there is ever a referral or recommendation I can give, just ask. Doing business with your firm is the standard all should aspire to.
Dave S.

Thanks for your excellent service! This is better than I get for some software that I paid a LOT more money for!
Sabra

This is the best - quickest and most detailed, thorough and personal - technical support I have ever received.
Dan A.

Once again I am impressed by both your professionalism and the quality of your software. I look forward to purchasing other 3C programs from you.
Chris P

Thanks for all your help, I have never had better tech support!
Joe Hite

Again, I´ve said it before. You set an example in support that is unchallenged on any platform.
Johan

Thanks so much for your prompt and thorough response. You are the best software author that I have ever encountered, and I really appreciate your thoughtfulness to customer feedback.
Konrad H

I just finished reading the manual front to back. First, it (like DB3 and 4) is very easy to understand. Folks who have significantly less complicated and powerful programs would do well to read it and learn how to write explanations that actually benefit the software user!
Angela W.

Thanks for your quick response. You guys are great. I wish other software vendors were as responsible as you.
Richard S.

Great Software. Great Ideals. Great Service. What else could I ask for? Keep up the great work.
Doyle R.

This by far is the best customer service I have received in years, thanks for you help.
Your loyal customer,
Kirsten B.

So, thanks a lot for all your help. I couldn't have asked for better support! :^)
Steve F.

Just a brief note to thank you for the email support using Datebk5. It is the best program that I have experienced for the Palm OS.
The customer support has been exceptional.
Once again, Thank You.
Gregory H.

Technical Support - All products and General Inquiries - All Support is via Email

Non-Technical Questions and general inquiries

For all non-technical questions and inquiries, submit an email to . Make sure you include enough information to respond to your inquiry - if it's about a program, be sure to identify the program and version and platform you are running the program on.
You may want to check the FAQ's first for specific information on each product (check for link to FAQ on each product's web page).

Lost Registration Code or Change of Email

Send an email to Technical support with as much information as possible - be sure to include your full name, mailing address, prior email address etc.

Advanced Technical Support on Specific Products

Advanced technical inquiries can be sent to: . However, if they involve a problem, they must be submitted on a standard Tech Report Form. Remember, that emails are also answered on a priority basis. Someone who is getting Fatal Exceptions is going to get priority over someone else who is just asking a question that is clearly answered in the FAQ's or User Manual.
Download Tech Report Form for Pimlical
Download Tech Report Form for DateBk & DbFixIt

Before reporting a problem, make sure you are using the very latest release of the program by checking the product's web page. Suggestions for improving the product should also be sent to this same email address.

When possible CESD will attempt to respond to every such suggestion, but on occasion this may not be possible - however that does not mean that the suggestion is being ignored - most likely it has been made before and your email is just filed away as a further support document for that suggestion. Also check the FAQ's for frequently-offered suggestions that for one reason or another are simply not practical to implement.

Frequently Asked Questions - FAQ's

Questions that many people are asking are covered in the FAQ's. This file is always worth checking before reporting a problem as it may be just a misunderstanding as to how something works, and others may have had a similar issue. Of course if too many people are all asking the same question, it tells us that we need to change something in the program to make it clearer(!). There are also FAQ's for the older Palm programs - see right sidebar on the corresponding page for that product.

Support Forums

There are useful forums on the internet where you can post inquiries about these programs. Due to their popularity, there are thousands of Users who use these products and who often frequent these forums and offer help to people who ask questions. If you have not used these forums before, it's a good idea to read them first to ensure you engage in appropriate 'netiquette'. These forums are run by the users themselves, and not by Pimlico Software. Discourteous or inappropriate language may cause posts to be removed by those users who moderate the forums, so politeness is encouraged!

Popular forums include the Pimlical Forum and DateBk Forum on Yahoo Groups.

Who is CESD?

Well there's a short biography here for those who wonder what handheld computers have to do with gorillas