Pimlico Software Technical Support

Pimlico Software

Advanced Calendar & PIM Software

for Desktop and Handheld Computers

Not
heard
back
from
us?

» Most inquiries are handled the same Day.

If you have not heard from us within 24-48 hours most likely your spam filters (or spam filters your ISP has in place) have deleted our response. If we know this happened, we will post about it, but often we have no way of knowing that you never got a response.

»Check our Invalid Email List.

If you have not heard back from us within 48 hours of submitting a query click on the Invalid Email List to see if we saw our email to you rejected by your mail server. Remember you will only be listed here if we get a rejection notice - not if your spam filters trap it out or block it. If you are not listed there, wait another 12 hours or so, and then resubmit your query.

How good is our Technical Support?

There is absolutely no doubt in my mind that Pimlico provides the best support of any Palm software provider. That may sound like hyperbole, but I think it's fact.
Steve T.

Many thanks, it worked immediately! Your service is outstanding : fast, friendly and efficient. You should give some lessons to the people from Microsoft.
Marc

YOU GUYS ROCK! Thank you SO much! Is there anywhere I can give you guys public Kudos?!? I have NEVER, NEVER, NEVER dealt with a company with such EXCELLENT customer support!
--Jason

You guys are the absolute best in this business. If there is ever a referral or recommendation I can give, just ask. Doing business with your firm is the standard all should aspire to.
Dave S.

Thanks for your excellent service! This is better than I get for some software that I paid a LOT more money for!
Sabra

This is the best - quickest and most detailed, thorough and personal - technical support I have ever received.
Dan A.

Once again I am impressed by both your professionalism and the quality of your software. I look forward to purchasing other 3C programs from you.
Chris P

Thanks for all your help, I have never had better tech support!
Joe Hite

Again, I´ve said it before. You set an example in support that is unchallenged on any platform.
Johan

Thanks so much for your prompt and thorough response. You are the best software author that I have ever encountered, and I really appreciate your thoughtfulness to customer feedback.
Konrad H

I just finished reading the manual front to back. First, it (like DB3 and 4) is very easy to understand. Folks who have significantly less complicated and powerful programs would do well to read it and learn how to write explanations that actually benefit the software user!
Angela W.

Thanks for your quick response. You guys are great. I wish other software vendors were as responsible as you.
Richard S.

Great Software. Great Ideals. Great Service. What else could I ask for? Keep up the great work.
Doyle R.

This by far is the best customer service I have received in years, thanks for you help.
Your loyal customer,
Kirsten B.

So, thanks a lot for all your help. I couldn't have asked for better support! :^)
Steve F.

Just a brief note to thank you for the email support using Datebk5. It is the best program that I have experienced for the Palm OS.
The customer support has been exceptional.
Once again, Thank You.
Gregory H.

Technical Support

Manually Downloading Applications and Installing

If you have not already downloaded your application, go to the bottom of this web page, which has the latest links. Tap or Click on the Link and your web browser should start to download it and store it in the Download(s) folder. For P/D, just double-click the JAR file to start the installer (see FAQ's if it does not launch the installer). For Android, you can select the APK file with either an Android File Manager or APK installer (free from Playstore), or you can email the APK file to yourself and click on the file attachment in the received email - that will start the Android Package Installer. You may have to grant permission to install Third Party Apps.

Technical Support on Specific Products

For Fastest Technical Support on a specific program:

Pimlical Desktop - click on Email Tech Support button in Menu | Help | About & Tech Support
Pimlical Android or Widget - Click on Email Tech Support button in Menu | Help & Usage Tips

If your system does not bring up your email program with all the necessary information pre-filled (except for your experience level, and of course the issue you have), then just launch your Email program normally and use the PASTE function as all the requisite information has been copied to the System Clipboard just to handle this case. Emails that do not include this information will typically just result in a request for this information. For the Tech Support email address, just click on the link in the line below.

DateBk & DbFixIt - send email directly to Tech Support

Frequently Asked Questions - FAQ's

Questions that many people are asking may be covered in various FAQ's:
FAQ's for Pimlical Android
FAQ's for Pimlical Desktop
FAQ's for DateBk6

These files are often worth checking before reporting a problem as it may be just a misunderstanding as to how something works, and others may have had a similar issue. Of course if too many people are all asking the same question, it tells us that we need to change something in the program to make it clearer(!). There are also FAQ's for the older Palm programs.

Manuals

There are reference manuals available on these programs:

Pimlical/Android (web-based and most up to date)

Search P/A Manual with Google Search below

Pimlical/Android Widget (web-based)
Pimlical/Desktop (pdf)
DirectSync (web-based)
DateBk6 (pdf)
DbFixIt (pdf)

Video Tutorials

There are Video Tutorials available for Pimlical/Android on YouTube:

Pimlical/Android

Revision Histories

The current revision history for the program you are running is always available through the application (Pimlical/Desktop - menu | Help | Program Revision History... or Pimlical/Android: menu | About | What's New button). To look at the Revision history for the current official release (when you are on an older release), you can look at these links:
Pimlical/Desktop: http://www.pimlicosoftware.com/PimlicalVersionAndSlipstreamHistory.html
Pimlical/Android: http://www.PimlicoSoftware.com/PimlicalAndroidVersionAndSlipstreamHistory.html

Support Forums

There are useful forums on the internet where you can post inquiries about these programs. Due to their popularity, there are thousands of Users who use these products and who often frequent these forums and offer help to people who ask questions. If you have not used these forums before, it's a good idea to read them first to ensure you engage in appropriate 'netiquette'. These forums are run by the users themselves, and not by Pimlico Software. Discourteous or inappropriate language may cause posts to be removed by those users who moderate the forums, so politeness is encouraged!

Be sure to look at the Pimlical Forum on Groups.IO. There used to be a forum for DateBk users on Yahoo Forums, but at this point there has been no requests to ressurrect that forum on Groups.IO.

Refund Requests

Refunds can be provided for Pimlical Advanced Calendar on request. Once the request has been granted, the license for the product is revoked and it will stop functioning on the user's device.

Who is CESD?

Well there's a short biography here for those who wonder what Computer Software and Smartphones have to do with wildlife